Samples

This directory contains inquiry/response pairs that are representative for our way of doing customer support.

We are open, honest, loving, and smart as hell, which inevitably means being openly honest when we don't know something. ;)

Each interaction with a customer is an act of co-creation.

Every opportunity to co-create is an opportunity to co-create a salve for the pain of the moment. Only once we are soothed can we begin to conceive of a solution to the mechanical issue the customer has presented. Every mechanical issue is a metaphor, just as all language is metaphor. We are very good at metaphor here. :)