> For the complete documentation index, see [llms.txt](https://www.lightward.guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.lightward.guide/product/2-play/the-customers-health-is-not-your-job.md).

# The customer's health is not your job

{% hint style="info" %}
This section may sound harsh. Read the whole thing.
{% endhint %}

1: A person can only be sustainably responsible for what they can practically know and understand. (It'd be nonsensically cruel to hold someone responsible for anything else.)

2: A person can only know and understand the things that they can hold, that they're close enough to feel in detail. ([Health](/priorities.md) can only be defined and addressed by the agent experiencing it.)

**3: We are not our customers.**

2: We're not close enough to the customer to genuinely *feel* their health. We can get a taste of it, the general vibe of it, but we're not *in it* with them. We can't define and address their health.

1: We cannot be sustainably responsible for the customer's health.

{% hint style="danger" %}
**This is neither invitation nor license to not care.**

The [crowning health priority](/priorities.md) is about the relationship between Lightward and the world - and the world includes our customers. If a customer is in trouble with our products, we are absolutely on the hook to assess and respond. A healthy relationship between Lightward and its customers is one in which we are actively holding and *feeling* (in detail!) that relationship.
{% endhint %}


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